How can we help?
Answers to the questions parents ask most, and a real person when you need one. Email support@getcocoonapp.com: we're a small team in Australia and we read every message.
Getting set up
Do I need an account?
No. You can set up your baby and log on your phone without one. A free account adds backup, sync across your devices, the caregivers you invite, a second child, and the AI features.
How do I share the log with my partner or a caregiver?
Sign in, then on the Care tab tap Invite a caregiver. Choose Admin, Caregiver (log and view) or View-only, and share the link — it expires after 7 days. They open it, create a free account and see the same live log.
How do I change someone's access or remove them?
On the Care tab, an admin can switch a caregiver between logging and view-only, remove them, or revoke an invite that hasn't been used yet.
How do I add a second child?
Sign in with a free account, add the child from the Care tab, and switch between children there. Each child has their own log, journal and reports.
I have a new phone. How do I move Cocoon across?
If you're signed in, just sign in on the new phone and everything syncs down. If you've been using Cocoon without an account, make an export first (Settings → Data & privacy → Backup & account controls → Export everything) and import it on the new phone.
Timers, widgets & reminders
Where are the widgets, the Lock Screen timer and Siri?
In the app, go to Settings → Widgets, Lock Screen & Siri. It shows the exact steps for your phone, and the phrases Siri understands.
My reminders aren't arriving. What should I check?
Open Settings → Notifications. Quiet hours (9pm to 7am by default) hold back routine reminders overnight, though medicine reminders are never delayed. Also check that notifications for Cocoon are allowed in your phone's settings.
Can my partner see a timer I started?
A running nap or breastfeed is shared with your family while it runs: it shows on their Home as started on your phone, and anyone who can log can pause or stop it, with one entry logged. Both phones need an up-to-date Cocoon. Pump sessions and the private drink log always stay on your phone.
Why does my forecast say “Typical for age”?
There isn't enough of your baby's own history yet, so Cocoon shows the typical range for their age. It tunes itself as you log — usually within a few days — and the label changes when it does.
Sleep program & reports
How do I start, pause or stop the sleep program?
Open Insights → Sleep in depth → Sleep program to choose an approach and 7 or 14 nights. From the same screen you can pause or end it at any time; the program syncs so every caregiver sees the same plan.
How do I make a report for the doctor?
Open Settings → Data & privacy → Checkup report (or tap “Turn this into a checkup report” on the Growth chart), pick the dates, add any questions, then share or save the PDF.
Importing & your data
Can I bring my history from another app?
Yes: Huckleberry, Baby Tracker (and Nighty Night), Baby Connect, Baby Daybook, Nara Baby, Cubtale, Glow Baby, Day One, Journey and Apple Journal, your camera roll and CSV files all import. It's easiest from a computer at app.getcocoonapp.com/import — see the import guide for each app's export steps.
My import looks wrong. What can I do?
Right after an import, tap Undo this import to revert it, then try again. Check the date order (day-first or month-first) on the preview, and for Glow Baby add each exported file (feeding, sleep, diaper and so on) one at a time. Cubtale's export needs a Cubtale Premium subscription.
How do I get a copy of everything?
Settings → Data & privacy → Backup & account controls → Export everything. It makes one file with every log, growth measurement and journal entry, plus photos and videos (up to 25 MB each and 150 MB in total), which you can restore on any device.
Some changes haven't synced. What should I do?
Open Settings → Data & privacy → Sync status to see changes waiting to sync and retry them. Cocoon keeps everything on your phone until it's safely saved, and tells you if a change can't be saved.
How do the AI features use my data?
They're optional. Before anything is sent, Cocoon asks you, names our AI provider (Anthropic, maker of Claude) and lists what each feature sends. You can turn them off any time in Settings → Data & privacy → AI features. Replies aren't medical advice.
How do I delete my account?
In the app, go to Settings → Data & privacy → Profile & account → Delete account, and type DELETE to confirm. It removes your account and the records of any child only you manage. If you signed in with Apple, Apple asks you to confirm, so Cocoon's access to your Apple Account is removed too. Can't open the app? Email privacy@getcocoonapp.com from the address on the account and we'll delete it for you.
Everything else
How do I change units, the theme or text size?
Settings → Appearance & units for ml or oz, °C or °F, kg or lb, cm or inches, and Auto, Light or Night. Cocoon follows your phone's text size up to 200%. To change when the day's totals start, edit your child's details.
Something isn't working. What should I send?
Tell us your phone, its iOS or Android version, and what you did just before it went wrong. A screenshot helps. Please don't send your child's health details by email.
Is Cocoon medical advice?
No. Cocoon is for observation and context, not medical advice, and it isn't a medical device. For any concern about your child, talk with your doctor or child-health nurse, and in an emergency call your local emergency number.
Privacy requests, including access, correction and deletion: privacy@getcocoonapp.com.